Shipping and Return Policy:
Customer satisfaction is our utmost priority. We always try to ensure that each customer has a
great experience on each transaction with us. As a newbie in the business, we try our best to
provide you with the best quality products and honour the trust you have placed in us. However,
being human, there might be some rare cases when the products that you get do not meet your
expectations. If an item you ordered from ALPHABET26 does not meet your expectations,
please do write to us and we would be happy to assist you.
Every product is shipped within 2-4 days of order confirmation and it’s absolutely free with 0 INR as
the minimum order value. As ALPHABET26 does not have any logistics company of its own and is
reliable on 3PLs (3rd Party Logistics) for shipping.
Our Exchange Policy –
If the product that you get does not meet your expectations, you have to inform us
at care@alphabet26.in within 48 hours of receipt of the product. You will receive the address to our
warehouse, to which you have to ship the garment back. The cost of the return will be borne by the
customer. Once we receive the garment, our team will inspect the garment after which you will
receive an email confirming that your return has been accepted. Please note, that all products
should be returned with the tags intact and in their original packaging, in an unwashed and
undamaged condition.
We will send back the replacement plus an additional Rs. 50 or Rs.100 Gift Card to compensate
partially for the amount spent by you in sending the product(s) back to us. (Cash on Delivery
handling charges and international shipping charges are non-refundable).
Our Return Policy –
For the refund of printed products, you need to send us the product in its original form to our
warehouse address and then the refund amount will get credited to you via a Gift card which you
can use on our website anytime.
For the refund of plain products, you need to send us the product in its original form to our
warehouse address and then the refund amount will get credited to your source account.
How do I send the product back?
You can send it back to us via a cost-effective courier company or registered post. Most courier
companies will be willing to pick it up from your address.
Can ALPHABET26 arrange for the product to be picked up from my address?
No, the customer has to arrange it.
Will I have to pay for returning the products?
Yes, you will have to bear the postal/courier charges for sending your products back to us. We will
reimburse you with ALPHABET26 gift card worth Rs. 50 or Rs.100 once we receive your products
back and post verify that they are new and unused. This coupon can be used on any future purchase
of ALPHABET26 products.
We can also try to generate the pickup for your product but you will have to pay us the cost for the
return pickup.
I have received a wrong/defective product. How do I proceed?
Please send the product back to our address using the same process mentioned above. We will
replace the product and reimburse you courier cost for returning the products to us in the form of a
ALPHABET26 Gift card. (Rs. 50 or Rs.100)
Can I cancel my order before it is shipped out?
All orders that come in on a normal working day between Monday to Saturday before 10:00 AM are
shipped out on the same day. Orders that come in after 10:00 AM, Sundays, or on public holidays
are shipped out on the next working day.
Cancel order before shipping as then there is no taking back
Can I get a refund for my Prepaid order if I cancel it?
Yes, we can refund your Prepaid payment on request in case you have requested to cancel your
order through the previously mentioned procedure. Refunds will be given in form of a ALPHABET26
Gift card which can be used on the ALPHABET26 website.
If you have any further questions about the return/exchange policy then please contact us at
care@alphabet26.in
Please be careful while trying on items. The item should be returned new and unused
as ALPHABET26 holds the right not to accept returns in case the product is used or damaged by
the customer. Post 48 hours, no exchange or return will be entertained.
Please be careful while trying on items. The item should be returned new and unused
as ALPHABET26 holds the right not to accept returns in case the product is used or damaged by
the customer. Post 48 hours, no exchange or return will be entertained.
Terms Applicable for Issuance of Refunds
* Refunds will be issued at the sole discretion of the company.
Notwithstanding the above or any other provision, the company is under no obligation to
accept any returns or provide any replacements or exchange or store credit. The company has
the sole discretion in deciding whether to accept the returns/ process refunds or not
depending on the merit of the case.
Product Availability
In case certain products are reported out of stock after an order has been placed, customers
will be requested to select alternate or similar items. If none of the alternate options is
accepted by a customer, the company shall promptly issue a refund against the non-
deliverable products.
Colour & Description Disclaimer
The details of the products or product specifications (weight, colour, quantity, size, etc.)
quoted with the product displays are only approximate values. These are standardized
products with Bio-Wash terms; still, little chance for slight variation can be expected in the
actual product.
While every effort has been made to accurately reproduce colours, there may be minor
variations in the actual product’s colour because of the product’s nature. Most of the products
listed on the website are manufactured in different lots/batches and a slight variation in
shape, colour size is characteristic of these products. The image shown on our website may
differ from the actual product due to lighting, digital photography, colour settings and
capabilities of monitors.
Customers must place their order keeping in mind this minor variation in colour as seen on
computer screen against the actual colour of the physical product. Our sizes are best fit the
industries; however, customer can choose their best as per fitness.